Conditions to initiate returns
- New Products, Open Box & Pre Owned Products shall be returned to us within seven (07) working days from date on which you have received the product and will be accepted only in case of following :
Stocks are dead on arrival or have a major technical problem.
Product received is physically damaged.
Product is termed as irreparable by the service centre within 30 days of purchase.
- In case of Non-repairable products, you have to visit/ship the nearest MoB service centre and obtain a Job sheet which need to be uploaded in a system or to be submitted along with the request of Cancellation or during the dispatch of the product.
- Process of returns & refund
You have to submit a request of Sales Return on email@example.com
Our back office executive will get in touch with you to initiate the process of returns and after verification of the request made MoB will pick up the product from the premises where in the product was delivered or Customer may need to Ship the same to our offices confirmed by customer support, any expenses incurred will be reimbursed.
Quality Check (QC) will be done by MoB or its affiliates/associates/service partners to cross check the status request as made by the buyers.
Refund will be initiated on successful Quality Check of the product and status of your claims shall be advised to you through email communication
The End to End Sales Return Cycle will take 07 working days’ time.
- In the event , you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team.
- Other Cases for Return/ Replacement of the Product :
Wrong Product – Wrong color/ size/ style,
Wrong item delivered or wherein product dispatched differs from the one which was ordered.
Defective Product - Manufacturing defect/ functional defects. (Not applicable, if the product is under Manufacturer’s Warranty or is an AS IS products)
Damaged Product – Physical damage/ Tampered product or packaging. (Not applicable, if the product is under Manufacturer’s Warranty or is an AS IS products)
Wrong Quantity – Missing Products/ Parts. (Not applicable, if the product is under Manufacturer’s Warranty or is an AS IS products)
Under what conditions returns/ replacement request will not be accepted?
Returns/ Replacement requests will not accepted under following cases –
If Products are Altered/ Used after delivery by the Buyer (s) without prior intimation to us.
If the Product is returned without Original Packaging (price tags, labels & accessories)
If the Serial Number is tampered.
For Defective product that is covered under Seller/Manufacturer's Warranty.
For Damaged/Missing product that is reported after Seven (07) working days of the delivery
For Products sold under specific promotions or given by way of a gift or sample or in a like manner.
- Upon receiving your complaint, we or our service partner shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, we shall process your complaint and request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, we reserve our right to take necessary legal actions against you and you will be solely liable for all costs incurred by us in this regard.
- In order to be eligible for a replacement, you must return the product with the original box and all accessories in the exact same condition as it was sold to you. If a product being returned is not in accordance with the above guidelines, then you shall not be entitled to any replacement from us. In case you ordered a wrong item, or the product has been used by you, then you shall not be entitled to any return/refund.
- Before accepting a shipment of any product, kindly ensure that the product's packaging is not in a damaged condition. After acceptance of the same or after the item/product is considered as delivered, then we will not be liable for any replacement of the product or cancellation of order or any other action of like manner.
MobilesBazaar (MoB) will process your refund to the original form of payment or in the bank account of which details are provided by you to MoB. The MoB is free to decide the mode of payment of such Refund which includes RTGS payment system.
Refund will be processed within 07 working days from the date of Notification.
You are responsible for and must prepay all return shipping charges and you shall assume all risk of loss or damage to product while in transit to MobilesBazaar except defect is attributable on our part and DOA (Dead on Arrival) cases.
If you have received damaged, defective or incorrectly shipped merchandise, please notify Customer Care on firstname.lastname@example.org within 07 working days. Refund may be refused if the product received by us is not as per your claim or Order ID is missing on the package.
- The refund or cancellation may be denied if :
Product is damaged due to improper use by the Buyer.
Any item is missing from the original packaging/order delivered to the buyer.